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Privacy Policy
This Privacy Policy explains how Race96 Casino may collect, use, store and protect personal information when players visit the website, create an account, use casino services or contact support. It also explains cookies, record retention and the privacy choices available to players in Australia.
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About this Privacy Policy
Race96 Casino respects the privacy of its players and aims to handle personal information in a transparent, careful and responsible way. This policy describes the types of information an online casino website may collect, why that information may be needed, how it may be shared, and the general choices available to players.
Table of contents
This policy applies to information collected through the Race96 Casino website, account services, customer support interactions and related online activities. It should be read together with any other terms, notices or information displayed on the website. A particular feature or service may include additional privacy information where this is useful or necessary.
Information may be collected directly from a player, generated through account activity, received from service providers, or gathered automatically when the website is accessed. The information handled will depend on the services used, the transactions requested, the support needed and the security or verification checks that apply.
Race96 Casino may update this policy from time to time to reflect changes to its website, services, technology or privacy practices. The current version will be made available on the website. Players should review this page occasionally to remain aware of how their information may be handled.
Where consent is required for a particular activity, consent may be requested where appropriate. A player may withdraw consent to marketing communications, but withdrawing consent will not affect processing that is required to operate an account, provide requested services, protect security or meet legal obligations.
Information that may be collected
An online casino site typically handles several types of information. The amount and type of information collected may vary depending on whether a person is browsing the website, opening an account, completing verification, making a payment, using casino services or contacting support.
- Account details, including a player’s name, date of birth, contact information, username, login details, account preferences and responsible gaming selections where relevant.
- Identity and verification information, including documents or other details needed to confirm identity, age, eligibility, account ownership or the legitimacy of an account.
- Payment and transaction records, including deposits, withdrawals, wager-related activity, payment method details, transaction references and relevant account history.
- Communications and support information, including messages, questions, requests, feedback, complaints and records of contact with customer support.
- Device and technical information, such as internet protocol address, browser type, operating system, device type, device identifiers, language settings, approximate location and information about how the website is accessed.
- Cookie and similar technology information, including session details, preferences, security signals, website activity and information used to understand performance.
- Information connected with security, fraud prevention and account protection, such as unusual activity, login events, verification outcomes and risk indicators.
Players should provide information that is accurate, complete and current. Keeping account details up to date can help prevent delays with account access, verification, payments or support. Players should only provide another person’s information where they are authorised to do so.
Some information, including identity documents and payment details, may be particularly important for privacy and account security. Players should use the official website or an authorised support channel when submitting documents or sensitive information. Players should also keep passwords, one-time codes and other security details private.
Why information is used and when it may be shared
Personal information may be used to provide casino services, manage player accounts, process transactions, communicate with players and maintain the security and reliability of the website. Common purposes include the following:
- Creating, verifying, maintaining and administering a player account.
- Processing deposits, withdrawals and other account or payment transactions.
- Confirming identity, age, eligibility and account ownership.
- Carrying out fraud prevention, security monitoring, risk assessment and anti-money-laundering checks in general terms.
- Detecting, investigating and preventing suspicious, unauthorised or prohibited activity.
- Responding to questions, support requests, complaints and other communications.
- Sending important service messages about accounts, transactions, security, website changes or operational matters.
- Improving website performance, reliability, usability and the overall player experience.
- Understanding general usage patterns and measuring the effectiveness of website features or communications.
- Sending marketing communications where permitted and where the player has provided consent or has another lawful choice to receive them.
- Meeting applicable legal, regulatory, accounting, tax, security and record-keeping obligations.
Information may be shared where reasonably necessary for these purposes or where sharing is otherwise permitted or required. Relevant information may be provided to payment providers, identity and verification services, fraud prevention providers, hosting providers, technology suppliers, customer support platforms, professional advisers and other service providers that help operate or protect the website.
Service providers may process information on behalf of Race96 Casino. They may be expected to protect the information, use it only for authorised purposes and follow appropriate security requirements. Some providers may process information in Australia or in another location used to deliver their services.
Personal information may also be disclosed where necessary to protect players, the website or other people; investigate suspected misuse; enforce applicable website terms; respond to a lawful request; resolve a dispute; or protect legal rights. Information is not intended to be used for unrelated purposes without an appropriate basis, and the amount shared should generally be limited to what is reasonably needed.
Cookies, security and retention
Cookies and similar technologies
Race96 Casino may use cookies and similar technologies when players browse or use the website. Cookies are small files or data elements stored on a device by a website. They can help keep a session working, remember selected preferences, support account security and understand how website features are used.
Some cookies may be necessary for core functions, including login, navigation, security and account services. Other cookies may support analytics, preferences, performance measurement or communications. Information collected through these technologies may be combined with other technical information to improve website operation and help identify unusual activity.
Players can manage, restrict or delete cookies through their browser settings. Browser controls vary, so players should check the settings and help information available for their chosen browser. Blocking or deleting cookies may affect website performance, and some account or security features may not work correctly without necessary cookies.
Security measures
Reasonable technical, organisational and administrative measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include secure connections, access controls, authentication procedures, monitoring, restricted staff access and processes designed to protect information handled by service providers.
No online service can guarantee complete security. Players can help protect their information by using a strong and unique password, keeping login details private, signing out from shared devices, avoiding unsafe networks where possible and contacting support promptly if they suspect unauthorised access or unusual account activity.
Storage and retention
Personal information may be stored by Race96 Casino or by service providers that support the website. Information may be processed in Australia or in other locations used by relevant technology, payment, verification or support providers. Appropriate safeguards are expected to apply when information is handled by such providers.
Information is generally kept only for as long as it is needed for the purposes described in this policy. However, some account, payment, transaction, verification, security and communication records must be kept for a period required by law, even after an account is closed. When information is no longer required, it may be securely deleted, de-identified or otherwise handled in accordance with applicable requirements.
Your privacy rights and how to contact us
Depending on the circumstances and applicable privacy requirements, players may have rights and choices concerning their personal information. These may include requesting access to information held about them, asking for inaccurate information to be corrected, requesting deletion where permitted, and withdrawing consent to receive marketing communications.
- Access: request a copy of personal information held about you and, where appropriate, general information about how it is used.
- Correction: ask for inaccurate, out-of-date or incomplete personal information to be corrected.
- Deletion: ask for personal information to be deleted where it is no longer needed and deletion is permitted. Some information may need to be retained because of legal, security, dispute or record-keeping requirements.
- Marketing consent: withdraw consent to marketing communications by contacting support or using an unsubscribe option included in a marketing message. Service and account-related messages may still be sent when they are needed to operate, secure or administer an account.
- Privacy concerns: ask questions about the handling of personal information or raise a concern about a privacy matter.
To exercise these rights or make a privacy request, contact support@race96casino.best. Please describe the request clearly and include enough information for the relevant account or records to be identified. For security, Race96 Casino may need to verify the requester’s identity before providing information, correcting records, deleting information or changing marketing preferences.
Requests will be considered in accordance with applicable requirements. A request may be limited, delayed or declined where this is permitted or required, including where responding could affect another person’s privacy, compromise security, interfere with fraud prevention, or conflict with an obligation to keep records. If a request cannot be completed in full, general reasons may be provided where appropriate.
Players should contact support@race96casino.best promptly if they believe their account information is incorrect, their privacy has been affected, or their personal information may have been accessed without authorisation. Race96 Casino will review privacy concerns and take reasonable steps to address them.
